SANAM TAMANNA, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from customers:

  • Name
  • Contact number
  • Email address
  • Shipping and billing address
  • Payment details processed securely through third-party payment gateways
  • Order history and shopping preferences
  • Device information, IP address, browser type, and website browsing activity

This information may be collected when you:

  • Place an order
  • Contact our customer support team
  • Subscribe to newsletters or promotional updates
  • Browse or interact with our website

2. How We Use Your Information

Your information may be used for:

  • Processing and delivering orders
  • Customer support and communication
  • Sharing order updates and delivery notifications
  • Improving website functionality and user experience
  • Preventing fraudulent transactions and misuse
  • Marketing campaigns, promotions, and brand communication

SANAM TAMANNA reserves the right to use customer information for internal business analysis, service improvements, and marketing activities.

3. Payment Security

All payments made on our website are securely processed through trusted third-party payment gateways. SANAM TAMANNA does not store or have direct access to your debit card, credit card, banking information, or payment credentials.

While we take commercially reasonable security measures, SANAM TAMANNA shall not be held liable for unauthorized access, hacking incidents, payment gateway failures, or data breaches caused by third-party platforms or circumstances beyond our control.

4. Sharing of Information

We do not sell, rent, or trade customer information to third parties. However, limited information may be shared with:

  • Courier and logistics partners
  • Payment gateway providers
  • Technology and website service providers
  • Legal or government authorities when required by law

We reserve the right to disclose customer information if necessary to protect our legal rights, business interests, or prevent fraud, misuse, or unlawful activities.

5. Cookies & Website Tracking

Our website may use cookies and tracking technologies to improve browsing experience, analyze website traffic, and understand customer preferences.

By using our website, you consent to the use of cookies and related technologies. Customers may disable cookies through browser settings; however, certain website features may not function properly afterward.

6. Marketing Communication

By submitting your contact details on our website, you authorize SANAM TAMANNA to contact you through calls, SMS, WhatsApp, email, or other communication channels regarding:

  • Orders and delivery updates
  • Promotional offers and campaigns
  • New launches and collections
  • Customer support and feedback

Customers may opt out of promotional communication at any time.

7. Data Accuracy & Customer Responsibility

Customers are responsible for providing accurate and complete information while placing orders. SANAM TAMANNA shall not be responsible for issues arising due to incorrect addresses, contact details, measurements, or incomplete information provided by the customer.

8. Third-Party Links

Our website may contain links to third-party websites or external platforms. SANAM TAMANNA is not responsible for the privacy practices, policies, or content of such third-party websites.

Customers access external links at their own discretion and risk.

9. Policy Updates

SANAM TAMANNA reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice. Continued use of the website after updates are posted shall be considered acceptance of the revised policy.

10. Limitation of Liability

While we follow commercially reasonable practices to protect customer information, SANAM TAMANNA does not guarantee complete security of data transmitted through the internet.

Under no circumstances shall SANAM TAMANNA be held liable for:

  • Cyber attacks or hacking incidents
  • Technical failures or server issues
  • Unauthorized access by third parties
  • Loss of data caused by circumstances beyond our control

11. Contact Us

For any questions regarding this Privacy Policy or your personal information, customers may contact our support team through the contact details provided on our website.